Looking for Answers To Only Des Moines Tickets Frequently Asked Questions?
If you wonder about Only Des Moines Tickets or how our ticketing processes work, it may be in this FAQ page. If you have other questions not addressed here, just call our customer service line. Contact us by phone at 515-400-0480 or fill out our support form.
After someone buys a ticket from a venue’s box office -- also called the primary ticket seller -- the buyer has the right to resell that ticket to another ticket seeker. Suppliers in the secondary ticket market may involve licensed ticket sellers, ticket firms, box office promoters, and people like you. Only Des Moines Tickets has tickets from a popular ticket marketplace, and restricts tickets for only Des Moines and surrounding areas so you can easily see the best tickets in your town.
The secondary marketplace works on a ”price based on demand” model, and you could discover that price points shift as you get closer to the event. It’s not surprising to see seats fall less than primary pricing. You can also discover in-demand seats for sold out shows that may cost more money than the primary cost. The rule to the secondary market is to look back over time to find who’s playing in Des Moines.
Depending on the transaction, you may collect your tickets in some different methods:
Email: A ticket code will be e-mailed to you before the start time, from which you can print your actual ticket. These e-tickets might have to be through My Ticket Tracker.
Mailed: The ticket seller will mail the physical tickets through Federal Express. Purchased tickets are guaranteed to get there before the event starts, and you’ll have a FedEx tracking number once the tickets is mailed.
Will Call: Tickets will be waiting at the event’s will call or box office area.
Outside Pick-up: Tickets should be picked up at a close place other than the venue (no more than 30 minutes away from the venue).
Paperless: The ticket seller will connect with you at the event and walk you to the box office.
Flash: The ticket seller will mail you a prepaid card that you will need to scan at the venue box office. It will contain the initial sale information and generate a viable receipt.
You can pick an alternate shipping address -- even P.O. boxes -- for completed orders placed through Only Des Moines Tickets. However, on sales past $750, the seller may decline to ship to a different address other than the billing address. Furthermore, sellers may ask for a signed authorization from the customer if they need proof that the different shipping address is valid.
Instant tickets generally become available to download and print after you place the order. Please account for processing time, which could take up to one business day. You will see a confirmation email explaining how to access your instant tickets.
To make sure you enjoy the best experience in Des Moines, your tickets have a 100% Money Back Guarantee if:
The seller doesn’t ship your purchased tickets
The tickets arrive after the event begins
Your purchased tickets are deemed void by the venue. (The venue must give demonstrable proof in written letter format.)
The event was canceled and not rescheduled. (Shipping costs not included in your refund.)
Tickets from Only Des Moines Tickets are generally first-come, first-served. If your purchase was canceled mid-process, it means another buyer submitted their order before you. In that case, you will have to return to that event and attempt to buy a different seat.
Many sellers are listing many groups of seats and are able to book parties better if they don’t add the seat numbers on most listings. Of course, you'll see rows and sections to pick from. Your tickets will be side by side to each other, unless specified in the listing.
Since Only Des Moines Tickets is a resale site, the first buyer’s name will appear on the ticket rather than yours. However, you will still get be admitted into the event because it's the bar code that's vital for entry.
To prevent ticketing fraud, most tickets are irrevocable items. As such, if your tickets get stolen, ruined, or lost you can reach out to the seller to ask if they can replace lost tickets. However, all sales are final.
In the case that an event gets totally canceled, you are eligible for a complete reimbursement (shipping not reimbursed). If the event has been delayed and rescheduled for a new time, your tickets will carry over to the new date.